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Frequently
Asked Questions: ZipTest Pro3™ Software
for the Texas Instruments TI-89 Titanium
1) What should I do if the TI Connect
software I installed on my computer will not recognize my TI-89?
2) Will the ZipTest Pro3
software package operate on other Texas Instruments calculators in addition
to the TI-89 Titanium graphing calculator? 3)
Can I print ZipTest Pro3 reports?
4) Can I save reports I generate in the field so that I can
view them later?
5) What if I have a problem operating the ZipTest Pro3
software?
6) What if I have a problem with my TI-89 Titanium calculator
or the TI Connect software?
7) Can I copy the ZipTest Pro3 software package to
another TI-89 Titanium calculator?
8) If I am using a ZipTest Pro3 program, tool, or
Nugget, must I have an additional calculator to help me figure out things
like square feet or volume?
9) Can I set my own default values for items that I use often,
like heating degree days?
10) Does ZipTest Pro3 include the latest
calculations for the ASHRAE 62.2 indoor air quality and ventilation
standard?
11) How do I adjust the display contrast on the TI-89
Titanium calculator?
12) Within the ZipTest Pro3 software package, what
is the difference among programs, tools, and Nuggets?
13) Is ZipTest Pro3 available in other formats?
14) When I try to divide numbers with my calculator from the TI-89 home
screen (when you escape from the ZipTest Pro3 software package,
you are taken to the [HOME] screen or [APPS screen]), it doesn't seem to
work. For example, when I divide 89 by 23, 89/23 is displayed as the answer.
What is going on?
15) Why can't I turn off my TI-89 when the ZipTest Pro3
programs are loaded in the working area of the calculator?
1) What should I
do if the TI Connect software I installed on my computer will not recognize
my TI-89? The black cable that was included in your TI-89 Titanium
package when you purchased it will not work with all computers. We regret
that we can not support this problem. We have spoken with technical support
at Texas Instruments; they have told us that when TI Connect software does
not properly communicate with a computer, their technical support people
will:
ü
Fully support Windows 2000, Windows XP SP1 and
SP2, Windows Vista (32-bit versions only);
ü
Offer limited support for Windows XP SP3, Windows Vista SP1
(SP stands for Service Pack); and
ü
Provide no support for Windows XP 64-bit, Windows Vista 64
bit.
We have been told that Windows XP SP2
should work just fine with TI Connect
software and the black cable that shipped with your calculator, unless it is
a 64-bit version of Windows XP.
Below is a list of troubleshooting steps a technical
support person at Texas Instruments has customers perform who cannot get the
black USB cable that is supplied with the calculator to work on their
computer:
ü Un-install
and re-install the TI Connect software.
ü
Temporarily disable any anti-virus, antis-spam, spyware or
pop-up blocker software. Remember to re-enable whatever software is
disabled.
ü
Manually install the driver for the black USB cable.
If none of the above troubleshooting steps resolve the
issue, please contact Texas Instruments technical support, do not contact
WxWare Diagnostics.
Our experience has demonstrated that a different cable,
the Silverlink USB Cable, that is available as a TI accessory, works with
all computers when connecting to the TI-89 Titanium when using the TI
Connectsoftware. This cable is available
form Texas Instruments and other vendors. It is sometimes referred to as the
GraphLink USB cable.
Contact “TI Cares Customer Support” at
ti-cares@ti.com or call 800-842-2737
for support. You may also make use of the TI Cares Knowledge Base at
http://epsstore.ti.com/OA_HTML/cskmbasicsrch.jsp.
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2) Will the ZipTest Pro3 software
package operate on other Texas Instruments calculators in addition to the
TI-89 Titanium graphing calculator?
No. ZipTest Pro3 will not operate any other Texas Instruments
calculator, including the TI-89 version before the Titanium
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3) Can I print ZipTest Pro3
reports?
The answer to this question is no and yes. You can’t print reports directly
from the TI-89 Titanium as you would from a PC or Mac computer. However, you
can capture what is on the TI-89 screen with the TI Connect software that is
included with your calculator and then copy it to a report or save it as a
file.
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4) Can I save reports I
generate in the field so that I can view them later?
Yes, you can save up to eight reports for later viewing. A report is made up
of the entered data and answers for any ZipTest Pro3 program or
tool. You can’t save ZipTest Pro3 Nugget results unless you
screen-capture them with the TI Connect software that is included with your
calculator.
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to top
5) What if I have a problem
operating the ZipTest Pro3 software?
Call us at 207-725-6723 or e-mail us at
ZipTest@karg.com for help.
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to top
6) What if I have a problem
with my TI-89 Titanium calculator or the TI Connect software?
Please contact Texas Instruments for support.
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to top
7) Can I copy the ZipTest Pro3
software package to another TI-89 Titanium calculator?
No, this won’t work. Before you load your software
into your calculator with the TI Connect software that was included with
your calculator, you must obtain a software key from us. The software key we
generate for you is unique to a particular calculator.
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to top
8) If I am using a ZipTest Pro3
program, tool, or Nugget, must I have an additional calculator to help me
figure out things like square feet or volume?
No, because we programmed into ZipTest Pro3
a feature called math calculations on-the-fly. So, for example, instead of
entering a volume of 8320 ft3, you can enter 26 x 40 x 8 instead.
This is a big time saver unique to ZipTest Pro3.
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9) Can I set my own default
values for items that I use often, like heating degree days?
Yes, you can set default values for a number if items,
including fuel prices, seasonal efficiencies, fuel type, weather data, and
more. These default values will remain in the memory unless you choose to
reset them to the factory-set default values.
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10) Does ZipTest Pro3
include the latest calculations for the ASHRAE 62.2 indoor air quality and
ventilation standard?
Yes, the ASHRAE 62.2 program includes the infiltration credit (2003) and the
alternative compliance method (2009) for existing dwellings.
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11) How do I
adjust the display contrast on the TI-89 Titanium calculator?
The long answer to this question is in the TI-89 guidebook that came with
your calculator when you purchased it; here is a short answer. To increase
the contrast, from the home screen press the [¿]
(lime green color) key and then the [+] key alternately until the contrast
is satisfactory. To reduce the contrast, press the [-] (the subtraction key,
just above the [+] key), instead of the [+] key. If the calculator is cold,
the energy given off by the batteries will diminish, causing the display
contrast to diminish. If you work in a cold climate, it is important that
you know how to change the contrast to adjust for temperature changes.
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12) Within the ZipTest Pro3
software package, what is the difference among programs, tools, and Nuggets?
Tools fall between the complexity of programs, such as Weatherization Cost
Effective Guidelines, and the simplicity of Nuggets. This is not to say that
all programs are complex and all Nuggets are simple, but it gives you a
general idea about how we classified the ZipTest Pro3
mathematical routines.
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13) Is ZipTest Pro3
available in other formats?
At the present, no. It is likely that in the future we will integrate some
of the ZipTest Pro3 software into other programs.
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14) When I try to divide numbers with my
calculator from the TI-89 home screen (when you escape from the ZipTest
Pro3 software package, you are taken to the [HOME] screen or
[APPS screen]), it doesn't seem to work. For example, when I divide 89
by 23, 89/23 is displayed as the answer. What is going on?
First of all, this is an issue with the TI-89, not the ZipTest Pro3
software. This is an easy issue to fix (actually, nothing is broken).
Press the [MODE] key and then find "Exact/Approx" in the lengthy MODE
listings. You will find there are three settings for "Exact/Approx";
"AUTO", "EXACT", and "APPROXIMATE". Set it to "APPROXIMATE", press
"ENTER" twice and the "problem" is fixed. Now when you divide 89 by 23
the answer displayed is 3.86957.
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15) Why can't I
turn off my TI-89 when the ZipTest Pro3 programs are loaded
in the working area of the calculator?
There is nothing wrong with your calculator or the ZipTest Pro3
software. When the ZipTest Pro3 software is loaded in the
working area, you cannot turn the calculator off by pressing the [2ND]
key and then [ON] key. However, your calculator will turn off
automatically after two minutes of inactivity (this is the Automatic
Power Down feature).
If you want to turn it off immediately, you must exist the ZipTest Pro3
programs by pressing the [2ND] key and then the [F2] key. After you exit
the ZipTest Pro3 programs, you may turn your calculator off
by pressing the [2ND] key and then [ON] key.
In order to load the ZipTest Pro3 programs into the working
area again, from the home screen press the [¿]
(lime green color) key and then the [3] key. |
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